Motor insurance services are expected to move beyond just protecting the car. As ICICI Lombard has collaborated with Lawyered to offer roadside legal help to private car and two-wheeler policyholders with the help of the Motor Sahayak add-on.

A road accident may not only pose problems of repairs to the car and insurance. But a range of legal problems may also come into play as one needs to deal with filing an FIR. Going through police processes, and getting one’s vehicle released. ICICI Lombard General Insurance has entered into a collaboration with Lawyered. Which is a roadside legal help platform for the mobility industry, to enhance the Motor Sahayak product.

Motor Sahayak was launched in August 2026 on the occasion of the 25th year celebration of ICICI Lombard.

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Motor Sahayak: Taking Motor Insurance Beyond Cover

A conventional motor insurance is mostly concerned about providing financial security to the holder against any damages to the vehicle, losses due to theft, and third party liabilities. Nevertheless, there are a number of legal problems faced by the driver after an accident, especially in cases where police and documentation is required.

It includes the following:

  • Making or replying to FIRs.
  • Recovering impounded vehicles from police custody.
  • Learning bail process and other legal necessities.
  • Sorting out traffic challans.
  • Recovering necessary documents of the vehicle from RTO.

Motor Sahayak intends to solve these problems by introducing legal support in the realm of motor insurance.

What Does ICICI Lombard's Motor Sahayak Add-on Provide?

Motor Sahayak is offered as an add-on facility with car and bike insurance plans from ICICI Lombard Insurance Company. This plan offers three essential services to the customers.

1. 24/7 Legal Help in Case of an Accident

Through the Motor Sahayak add-on facility, customers will be provided 24/7 legal help through telephonic, virtual or on-ground support in case of any accidents. This will include help related to issues like obtaining bail, custody of the vehicle, release of the vehicle and relevant documents.

2. Cover for Legal Defence Cost

The add-on facility will provide cover for some eligible legal expenses. Some of the eligible expenses will include:

  • Cost of obtaining bail.
  • Vehicle release cost.
  • Cost of hiring an advocate.
  • Court fee.

3. Documentation and Challan Assistance

Motorists will also be able to get assistance in regularizing traffic challans. Obtaining important documentation for their vehicles from the RTO and other authorities.

Lawyered to Empower the Service via LOTS247

The collaboration will empower this service with the help of Lawyered’s LOTS247. This platform brings together the benefits of a 24-hour helpdesk, technology-enabled case management system, and a network of over 80,000 legal experts spread across the nation. As per the firms, the platform’s network includes 98% of the pincodes in India.

Whenever a client seeks help, the case is logged, assessed, and assigned immediately. This case management system will manage the entire process, right up to the point where the matter gets resolved. Lawyered has managed over 3.5 lakh cases in legal assistance and presently serves over 5 million vehicles in the nation.

Gaurav Arora, Chief, Commercial Lines & Motor (Underwriting & Claims), ICICI Lombard, said, “Motor insurance has traditionally centred on the vehicle. With Motor Sahayak, we are shifting the focus to the person behind the wheel, recognising that the real complexity begins after the accident, not with the claim. Through our collaboration with Lawyered, we are integrating a nationwide legal ecosystem backed by deep expertise in mobility‑related processes. This partnership strengthens ICICI Lombard’s commitment to providing holistic protection, ensuring customers receive structured legal guidance, timely support, and a seamless experience during moments of distress. Together, we are redefining motor insurance by offering protection that goes beyond the policy to truly support the individual.”

Implications for India’s Motor Insurance Industry

ICICI Lombard and Lawyered’s cooperation demonstrates how motor insurance providers are gradually increasing their scope of operations beyond the conventional realm of coverage associated with vehicles.

With the increase in the number of vehicles on the roads, legal support can emerge as one of the important concerns for motor owners. Availability of solutions such as Motor Sahayak can prompt other insurers to consider similar ventures as well. Motor Sahayak is now offered as an additional cover with the private cars and two-wheelers of ICICI Lombard via IL TakeCare app and partner networks.

Himanshu Gupta, Founder & CEO, Lawyered, said, “Roadside assistance helps the vehicle. Motor Sahayak helps the person behind the wheel. Every driver on Indian roads carries legal risk, and the moments these risks surface are stressful, urgent and often far from familiar support systems. ICICI Lombard recognised this gap early and chose to embed roadside legal assistance inside the policy itself. We believe legal help on the road should be as standard as a tow truck, and we’re excited to expand this partnership to strengthen on-road protection for millions of customers.”

ELCTRIK Speaks

Motor Sahayak is certainly a refreshing trend in the motor insurance space in India. Since insurance cover is beginning to look past car repairs and monetary benefits. Legal hassles that come about after an accident can be as troublesome as the accident itself. Hence the importance of legal aid in such cases. ICICI Lombard and Lawyered have identified a need in the experience of car owners and filled it, but only time will tell whether the effort is well-executed or not.

ICICI LombardLawyeredRoadside legal AssistanceMotor InsuranceRoadside AssistanceMotor Accidents