VinFast-Castrol: The Indian electric vehicle (EV) market is growing at a breakneck pace. With rising adoption, reliable after-sales service is a make-or-break aspect for customer satisfaction and faith. In order to support this requirement. VinFast Auto India has entered into a Memorandum of Understanding (MoU) with Castrol India to create a pan-India EV after-sales service infrastructure. The deal was announced in late September 2025. A strategic partnership that seeks to make EV ownership convenient and hassle-free for Indian buyers.
VinFast-Castrol: Establishing a Strong Service Infrastructure
Major highlights of the tie-up are:
- VinFast gets to use Castrol’s large base of over 750 Auto Service (CAS) points in over 300 cities across India.
- Desirable Castrol workshops will boast special VinFast service bays with trained EV technicians.
- These service points will have genuine VinFast spare parts and sophisticated diagnosis tools.
- The partnership emphasizes the upkeep of service quality. By means of standardized infrastructure as well as digital-first service protocols.
- Together, the two companies are committed to providing transparency, uniformity, and ease of VINFast EV maintenance.
VinFast’s Commitment to Customer Care
VinFast has been aggressively growing its footprint in India. With a plant in Tamil Nadu for assembling vehicles and an expanding dealership presence across 27 cities. In addition to introducing premium EV models such as the VF 6 and VF 7 SUVs. VinFast is focused on providing an end-to-end ownership experience. This collaboration is testament to the brand’s commitment to establishing trust through consistent post-sale services.
Pham Sanh Chau, VinFast Asia CEO, stressed the significance of the partnership. “India is not only a new market for us—it is a long-term commitment. Trust in EVs relies on solid after-sales service and enabling our customers with timely and quality service.”
What VinFast-Castrol Means for Indian EV Buyers?
Indian customers can look forward to:
- Convenience access to professional EV servicing at convenient locations
- Shorter waiting times and enhanced repair dependability
- Utilization of original parts and expert diagnosis for durability and performance
- A digitally interconnected and customer-centric service ecosystem
ELCTRIK Speaks
The alliance between VinFast India and Castrol is a major step in enhancing the EV infrastructure ecosystem. With VinFast’s cutting-edge EV technology and Castrol’s expansive service reach. Indian EV owners now have a reason to expect a seamless, well-supported ownership experience. The move also demonstrates the larger thrust in India towards sustainable, clean mobility solutions backed by robust after-sales support.
