Key Highlights:
- Ola Electric guarantees 1-day service resolution at 1,000 AI-powered service centers.
- Backup S1 scooter provided if service is delayed beyond one day.
- The new EV service training program will train 1 lakh third-party mechanics.
- AI-powered maintenance features roll out from October 10, 2024.
Ola Electric has announced a 1-day service resolution guarantee to address rising customer complaints. Founder Bhavish Aggarwal revealed plans to open 1,000 “on-demand and AI-powered” service centers across India, ensuring faster customer service.
Backup Scooters and Benefits for Ola Care+ Users
If the company fails to resolve issues within one day, Ola Electric will provide a backup S1 scooter. Ola Care+ customers will also receive free Ola Cabs coupons during service delays.
New Service Measures After Recent Incident
The announcement comes shortly after a man was arrested for setting motorcycles on fire at a showroom. The incident followed his frustration over unresolved issues with his two-wheeler.
Ola Electric also introduced the EV Service Training Program. This initiative aims to train 1 lakh third-party mechanics under its ‘Network Partner Program’ to expand the service network.
AI-Powered Preventative Maintenance
Ola Electric will use AI for proactive maintenance and remote diagnostics. These technologies will detect issues before they arise, allowing for swift, doorstep solutions. The rollout of these AI functionalities will begin on October 10th, 2024, benefiting all its customers.
Also Read: Tata Nexon EV: Drivers Frustrated With Charging Infrastructure
Ola Electric Expands Service Network Across India
To improve accessibility, Ola Electric is significantly expanding its service network. By launching 1,000 service centers nationwide, the company aims to offer quicker, more convenient service for its growing customer base. This expansion aligns with Ola’s goal of enhancing its after-sales service capabilities across the country.
ELCTRIK Speaks
With the launch of the 1-day service resolution guarantee and the EV Service Training Program, Ola Electric is addressing customer concerns and improving its service network. AI-powered solutions for preventative maintenance demonstrate the company’s commitment to providing proactive and seamless customer experiences, ensuring quicker issue resolution and expanded service options.
