Dissatisfied Ola Electric customer sets showroom on fire after multiple complaints about scooter purchased 20 days ago.
Key Highlights:
A 26-year-old man from Karnataka was arrested for setting fire to an Ola Electric showroom after being dissatisfied with the servicing of his newly purchased e-scooter. Reports suggest that the incident has raised concerns about the quality of service at Ola Electric, a prominent e-scooter manufacturer in India.
The individual in question, identified as Mohammad Nadeem, who works as a mechanic, had purchased an Ola scooter from the showroom about 20 days prior to the incident. However, the vehicle developed issues shortly after the purchase. Despite repeatedly seeking servicing at the showroom in Kalaburagi, located approximately 570 kilometers from Bengaluru, Nadeem allegedly remained dissatisfied with the response he received. This led to a dramatic turn of events on Tuesday when he purportedly brought petrol to the showroom and set fire to six bikes, causing an estimated damage of INR 850,000. No injuries were reported.
Incident Raises Questions for Ola Electric
In the wake of this incident, Ola Electric, which recently made headlines for its stock exchange listing, has refrained from providing any official comments at this time. The company, known for its widespread presence and operations across India, with 431 service stations as per its website, finds itself in the midst of controversy stemming from customer dissatisfaction.
This occurrence follows another fire incident at an Ola showroom in Indore, Madhya Pradesh, which took place merely two weeks prior. The fire that broke out at the Ola Electric showroom in Indore’s Geeta Bhawan area occurred in the evening, prompting a swift evacuation without any reported injuries. The fire brigade was quick to respond and successfully extinguished the flames, although Ola remained unavailable for comments following the incident.
The incident at the Ola showroom is concerning and raises questions about customer service and satisfaction. It’s important for companies to address customer complaints promptly and effectively to prevent such drastic actions. Ola needs to prioritize resolving customer issues to maintain its reputation and ensure customer safety.ELCTRIK Speaks