As electric vehicles garner greater market popularity in the country, reliability of charging infrastructure is facing questioning, and this debate includes Nexon EV. The criticism of Tata Nexon EV owners is on the rise related to the charging infrastructure of the automobile. A series of technical malfunctions that have stranded most of the users and left them unhappy.
Key Highlights:
- Tata Nexon EV showed issues while charging with third party chargers.
- Tata Motors have accepted the issue and are working to resolve them.
- Tata Nexon users were not happy with the charging infrastructure but are satisfied with Tata’s service to resolve the issues.
Customer Experiences
Left Stranded due to Charging Error
When he tried fast-charging his Nexon EV at a Relux Star Charge station, his car reported a “contactor welded” error and was stuck. He was unable to charge fast until a Tata service technician reset it.
“The moment charging is started, the error was thrown. It was pretty clear that the charging is failing because of some error in the car”. The user witnessed this problem first time.
Communication Gaps and Service Delays
“The charger would start blinking red every time the car charged to 60. It was becoming increasingly clear that the vehicle was the issue”, Iceguy101 added.
Iceguy101, was discontented with the charging infrastructure and Tata’s response to his services. In such a scenario, he encountered a recurring issue wherein the car would pause at 60% charge. He faced inefficiency on the part of Tata about his periodic updates as he hardly heard any updates for days while his vehicle was being diagnosed in service centres.
Technical Issues Identified
Compatibility with Charging Infrastructure
Many users reported compatibility issues with specific charging stations, especially using Relux chargers. One user on Reddit pointed out that the most common issue is when it’s charged above 85%, causing a delay in the charger’s response to the request from the vehicle to lower amps.
“It happens when you charge over 85%. It raises this error and the next charging session with a fast charger”. A user stated
Tata Accepting Challenges
Tata Motors has accepted these challenges but hasn’t really given proper solutions. The official mentioned that they do understand these problems and are working on the enhancement of both vehicles and service infrastructure. Upgrades or new initiatives remain unclear, though.
ELCTRIK Speaks
Such experiences of the owner of the Tata Nexon EV are a reminder to improve the charging infrastructure in India. As electric vehicle sales increase, Indian buyers will always be given first priority. The resolution of these problems will do much to improve the customer’s experience by strengthening Tata Motors’s own market position as a leader in the new electric vehicle market, which is presently gaining immense traction in India.
