Kabira Mobility Boosts E2W Service with Over 350 New Centers

Kabira Mobility has launched over 350 service centers nationwide, boosting its after-sales support. This strategic move is timely, as the electric two-wheeler (E2W) sector grapples with challenges in both sales and service, underscoring Kabira Mobility’s dedication to customer satisfaction and sustainable growth in the EV landscape.

In a forward-looking strategy, the company aims to expand its service center count to over 1,000 by 2025, further solidifying its competitive position in the market. This robust network will provide comprehensive servicing and technical support for Kabira Mobility’s diverse range of electric motorbikes, catering to the specialized needs of its customer base. 

The expansion is not just about logistics; it aims to enhance the ownership experience for current users while boosting confidence in prospective buyers, addressing critical gaps in service availability within the dynamically evolving E2W industry.

Key features of Kabira Mobility’s expanded service network include:

• Nationwide Coverage: With over 350 service centers located in major cities and towns, customers can easily find help wherever they are.
• All-in-One Support: Each center can handle everything from regular maintenance to more complicated repairs, making it convenient for vehicle owners.
• Skilled Technicians: Professional staff, trained specifically in Kabira Mobility’s technology, are available to provide quality service.
• Access to Genuine Parts: The network ensures that genuine spare parts are readily available, which is essential for keeping vehicles running smoothly.
• Strong Roadside Assistance: Every service center is supported by a Roadside Assistance network, ensuring help is just a call away in case of emergencies.
• Quick Service: The expanded network makes it easier and faster for customers to get their vehicles serviced.

Jaibir Siwach, the CEO of Kabira Mobility, highlighted how important it is to provide good service after a sale. He stated that for a new company making electric two-wheelers (E2W), having quality after-sales service is just as important as the product itself. We’ve decided to open over 350 service centers across India to meet the growing needs of our customers. We know that many E2W owners have faced difficulties because of limited service support, so we are committed to solving these issues directly.

Siwach also pointed out that the electric two-wheeler market in India is at a crucial point. To earn customers’ trust and encourage more people to buy these vehicles, we need to focus on the entire ownership experience, not just the initial sale. These service centers will help ensure that our customers have reliable support throughout the time they own their vehicles.

These service centers will strengthen Kabira Mobility’s position in the market. By addressing one of the key concerns around after-sales support, the company hopes to build stronger relationships with current customers and attract new ones.

Kabira Mobility’s expansion of its service network aligns with its goal of making electric vehicles accessible and dependable for everyone in India. The company continues to invest in new technology and infrastructure, positioning itself as a leader in India’s transition to electric vehicles.